The rule
A full refund within 7 days of purchase, unless you've read 30% of the training.
The 7 days are counted from the date of payment, and end at midnight Riyadh time (UTC+3) on the 7th day after the day you bought. The 30% is counted over all the pages of the course: every page you've opened once counts as read and stays counted, whatever the time you spent on it. A bundle is counted once, over the pages of all its courses together. If you've read less than 30% and you ask for a refund before the 7 days end, you get your money back in full automatically, with no review, once per course (our team reviews any later request for the same course): your access to the course ends right away, and the money reaches your card within days. If your request is outside that rule, it's refused immediately, with the reason.
This applies to courses delivered by ZERAX's virtual presenters too: if that format isn't for you, the same rule protects you.
How to request a refund
- Open My account, then My purchases.
- Choose the course, then Request a refund.
- You see the decision on My purchases right away; if the request is within the rule, your access to the course ends immediately.
Or write to us from the contact page and we'll handle the request for you.
When the money arrives
The amount goes back to the same payment method within 5 to 14 business days of the request being carried out, depending on your bank or card provider. We charge no fees.
Company purchases
Seats an organization buys for its employees are refunded under the same rule, for each seat that hasn't been used or whose holder hasn't read 30% of the training, within 7 days of purchase. Custom enterprise contracts are governed by their own written terms.
What isn't refundable
- A course you've read 30% or more of.
- A request made more than 7 days after purchase.
A question about a purchase?
Contact us